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How Can a Digital Floor Plan Optimize Your Operations?

By Jamie Bueman

Seatninja, committed to designing intelligent products for both restaurateurs and their guests, knows that a digital floor plan can optimize your restaurant’s operations. Managing your restaurant’s floor plan properly while utilizing its capacity and layout to the best of its ability can be life changing for a restaurant owner. Check out these ways a digital floor plan can streamline and optimize your operations.

Streamline Front & Back Operations

One of the major ways having a digital restaurant floor plan can optimize your operations is by streamlining your front of house and back of house operations. This allows you to run your restaurant faster by ensuring all parts are working together so your guests have a successful dining experience. Having digital table maps allow you to view, set-up and assign your tables and seats in a way that will optimize your space and your servers. Taking your table set-up a step further, having seating at each table digitized can help you quickly track covers, assign items ordered to specific seats, which ensures guests receive the proper meal, minimizes confusion, and allows for easy check splitting.

An experienced server can utilize a digital floor plan with table and seating assignments to maximize and control coursing.

An experienced server can utilize a digital floor plan with table and seating assignments to maximize and control coursing. They would be able to switch out items between courses, timing their send-off to the kitchen, coursing out meals with great accuracy and proper timing. Your servers can fire or hold items all from their digital floor plan, controlling the pace of their diners experience while maintaining proper communication between themselves and your kitchen staff. A digital floor plan can really make serving your guests easier and error-proof for your servers if utilized properly.

Management Analytics

A digital floor plan can be just as useful for your restaurant managers and restaurateurs. By running cover reports at any time, a restaurant manager or owner can see how many guests and covers they served by shift, by the hour, or by the server. Shift reports can be run with the click of a button, as well as comp and void reports – easily showing how many comps or voids have been given per shift, per employee, per day, or any time period chosen. Sales reports are also a useful tool and one that can be run with the click of a button once a digital platform is installed.

These sales reports can show how much revenue is being made per hour, per shift, or per employee. Information such as this gives managers and owners tools to schedule their strongest selling servers during peak dining times, lets them know how to best divvy up their tables and sections per shift, and keeps them on top of sales and comps at all times.

Streamline Employee Management

A digital floor plan can also aid in streamlining and strengthening employee management. Managers can give different permissions to different employees; for example, if you only want a shift lead or a manager to be able to comp or void ticket items – that can be done with the click of a button. Each employee can be given their own passcode to log in and out of the system, allowing you to see who is accessing your system and when. Additionally, many digital floor plan programs allow for employee clock-in and clock-out right on their digital floor plan, allowing managers to view hours logged, edit hours as needed, and transfer them right over to a payroll program. Finally, with a digital floor plan, you can easily transfer or assign checks between your wait staff, resulting in accurate sales reporting.

Managing Your Guests

In order for a restaurant to be truly successful in managing your diners is just as important as managing your employees. A digital floor plan program allows you to create a customer profile for your diners, assign VIP status to certain tables, as well as gives you tools for noting which of your customers are repeat visitors or regulars. Rewarding your loyal customers goes a long way with ensuring repeated business; identifying these people for your servers and other wait staff is the best way to ensure it does not get missed.

A digital floor plan allows you to manage your waitlists, reservations, server schedules and assignment, seating, as well as learn more about your guests and identify your loyal customers. If utilized properly it can really optimize your restaurant operations resulting in a better dining experience for your customers and a better return in profits for your restaurateur. Seatninja can work for any restaurant, at any stage, and on any scale. Restaurant managers and owners can customize Seatninja to fit their individual needs, allowing restaurants to make the program their own.