OpenCity’s CEO, Nick Belsito “Breaks Bread” with Michael Reinero, President and CEO at Seatninja, as they discuss the evolution and importance of using technology in the restaurant business.
Blog › Category › Customer data
The restaurant technology world cheered when we learned mid-May that American Express was acquiring Resy, a restaurant reservation app used to make 2.6 million weekly bookings. It validated the hard work and value of reservation tech—and in our celebration, we forgot to ask an important question.
OpenTable has been under fire the last few weeks. Restaurants are furious about the platform further restricting access to customer data unless you agree to pay an additional monthly fee. It’s a data hostage situation—and restaurants are paying the price (literally). But this data pricing model isn’t just a clever money grab. It’s part of…
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