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How to Avoid Problems with New Software Integration at Your Restaurant

By Jamie Bueman

Changing management software for a restaurant is a big undertaking; it must be thoroughly planned for and carefully implemented. Running into problems during such a big project can result in a lot of extra time and effort, lost profits, and can be a hindrance to delivering great service to your customers. Here are some important tips on how to choose an ideal system for your restaurant, and how to avoid problems with new software integration.

Demand Transparent Data

For restaurateurs to be successful they need to be able to have access to real-time data at all times. Owners and managers should be able to see what is going on at the POS at all times, in real time, requiring total transparency and visibility from a management software. This allows them to see what is being sold, how fast tables are being turned and gives ample opportunity to take action immediately when problems arise. If a restaurant is not using a software that provides them with management tools as well as reservation management, they are left unable to connect factual dots between reservations, purchases, and overall sales. Unless you want to be stuck figuring out theoretical food costs rather than practical costs, transparent data across your entire restaurant is a MUST.

Anyone who has worked in the restaurant industry knows that one size does not always fit all.

Find Flexibility

Anyone who has worked in the restaurant industry knows that one size does not always fit all. Therefore, it’s important to find a software solution that offers you a little flexibility. For example, you may have existing software in your kitchen or elsewhere that you need to integrate with a new system, or perhaps you want to customize certain services to fit your restaurant’s individual needs. Some of the front of house management systems on the market are too closed off, offering little to no possibility for customization. Try to find a software solution that gives you a good base but also gives you the flexibility to add your own extensions and features where needed.

Choose Your Vendor Wisely

When integrating a new software system your selection shouldn’t solely be based on the software, the vendor matters just as much! New software companies are constantly popping up on the restaurant scene, but you need to be careful that the software being sold comes with the technical support you need. Additionally, choosing a software vendor that has a presence on the market can go a long way in saving you costs and headaches when you need technical support or a software solution that is known by a network of users.

Look for These Basic Capabilities

Many of the restaurant management software programs on the market will be similar, but they also will vary a bit, so it’s important that you get the basic capabilities you need for your software to be worth your money. When looking for a restaurant and reservation management software you want to optimize your operations to result in the best service for your customers and the highest profits for your restaurateur. So, when you are choosing a vendor, these basic capabilities are great to have: reservation management and getting your guests seated, information on your reservation’s meal status, party names, amount of money spent per table, server assignments, table turn times, and upcoming reservations or cancellations. Finding a digital floor plan that offers you the above can go a long way in helping you optimize your seating and your overall operations.

What We Offer

We hate to toot our own horn, but it’s impossible not to do a little bragging when Seatninja offers all of the above and more. Seatninja increases efficiency in the things you do every day. From waitlists, all the way to managing your servers, Seatninja’s software provides you with tools for it all. With Seatninja you can track your next customer and how long they’ve waited, enjoy easy two-way texting, view your bookings from any device at any location, know exactly how many tables remain for each party size, utilize smart-assign to suggest tables – and it will never over-book you, customize reservation limits by day-of-week/holidays/events, assign sections faster than paper using preset layouts, track your servers’ load throughout their shift, and maintain the perfect server rotation you’ve been looking for.

Oftentimes, restaurants don’t take enough time to choose the right software for their business, not realizing that integrating the wrong one can have big ramifications. Make sure when choosing a reservation, management, and POS software for your restaurant you not only look for the basic program capabilities you need but also the merchant services and technical support services you will need to ensure you can use your software correctly and to its full capability.